Legal Information

Terms & Conditions

1. Services Covered

These terms apply to all services offered by Wefie Photobooth including but not limited to:

• Photobooth rental services (2R and 4R prints)
• 360 Video Booth rental
• Event Photography & Videography
• Corporate Headshots
• Live Feed / Kiss Cam for Weddings and Events
• Reels & Video Highlight creation
• Add-on services and equipment rental

2. Payment of Services

All bookings are subject to a non-refundable deposit of 50% at the time of booking. The remaining balance is due upon completion of service unless stated otherwise on your paperwork or agreed in advance by Wefie Photobooth.

By paying the deposit you are partaking in a contract to agree to pay the full amount of hire as stated in a written contract via email between Wefie Photobooth and the client.

3. Payment Methods

Payments can be made via:

• Bank transfer to: Public Bank 3198149306 - WEFIE PHOTOBOOTH
• Cash payment (upon completion of service)
• Cheque payable to WEFIE PHOTOBOOTH
• Online payment (where applicable)

4. Cancellation Policy

By Client: If you need to cancel your booking, the following charges apply:

• More than 30 days before event: 50% deposit forfeited
• 15-30 days before event: 75% of total booking fee
• Less than 15 days before event: 100% of total booking fee

By Wefie Photobooth: In the unlikely event we need to cancel (equipment failure, illness, etc.), we will:

• Attempt to provide a replacement service of equal or greater value
• Provide full refund of all payments if replacement cannot be arranged
• Not be liable for any consequential losses

5. Booking Requirements

To ensure successful service delivery, clients must provide:

• Event venue details and complete address
• Setup area of minimum 3m x 3m space
• Power outlet within 2 meters of setup location
• Access to venue 1 hour before event start time for setup
• Contact person on-site during event
• For Live Feed services: Screen/projector specifications and setup details

6. Service Hours & Overtime

Service hours are calculated from agreed start time to end time. Setup and pack-down time are not included in service hours.

• Overtime charges: RM 200 per additional hour or part thereof
• Overtime must be pre-approved where possible
• If event runs late without notice, we reserve the right to end service at agreed time

7. Equipment & Props

All equipment and props remain the property of Wefie Photobooth. Clients are responsible for:

• Any damage to equipment caused by guests or venue conditions
• Security of equipment during event hours
• Preventing inappropriate use of equipment
• Damage charges will be assessed and invoiced separately

8. Content & Copyright

Photos & Videos:

• Digital copies provided within 24-48 hours unless otherwise agreed
• Wefie Photobooth retains copyright on all content created
• Clients receive unlimited usage rights for personal/business use
• We reserve the right to use content for marketing purposes unless explicitly declined in writing
• Custom branding/overlays remain property of client where applicable

9. Weather & Force Majeure

For outdoor events:

• Equipment is weather-sensitive and requires covered setup area
• Service may be suspended in extreme weather for equipment safety
• No refunds for weather-related issues beyond our control
• We will work with you to find alternative solutions

We are not liable for failure to perform due to circumstances beyond reasonable control including but not limited to: natural disasters, pandemics, government restrictions, riots, or acts of terrorism.

10. Liability

• Our liability is limited to the value of the contracted service
• We maintain public liability insurance for up to RM 1,000,000
• We are not responsible for injuries or accidents at the venue
• Clients must ensure venue meets basic safety requirements
• For Live Feed services: We are not liable for content displayed that violates venue or event policies

11. Client Responsibilities

Clients agree to:

• Provide accurate event information and timelines
• Inform guests about photography/videography services
• Ensure venue allows our services and equipment
• Obtain necessary permissions for venue access
• Manage guest behavior around equipment
• Review and approve custom designs/layouts before event

12. Changes to Booking

Any changes to your booking must be made in writing and confirmed by Wefie Photobooth:

• Date changes: Subject to availability, may incur additional charges
• Package upgrades: Pay difference before event date
• Package downgrades: No refund on deposit, pay adjusted balance
• Service changes requested on event day may not be possible

13. Delivery of Digital Content

• Photos delivered via online gallery link or QR code
• Files available for download for 30 days after delivery
• Extended storage available for additional fee
• Backup copies maintained for 90 days only
• Client responsible for saving/backing up received content

14. Complaints & Disputes

Any complaints must be submitted in writing within 7 days of event. We will:

• Acknowledge receipt within 48 hours
• Investigate and respond within 14 days
• Work towards fair resolution
• Attempt mediation before legal action

15. Governing Law

These terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

Privacy Policy

1. Information We Collect

We collect the following information when you book our services:

• Personal Information: Name, email address, phone number, mailing address
• Event Information: Event date, venue, type of event, number of guests
• Payment Information: Bank transfer details, payment records (we do not store credit card information)
• Photos & Videos: Content captured during your event
• Communications: Emails, messages, and correspondence with our team

2. How We Use Your Information

Your information is used to:

• Process and fulfill your booking
• Communicate about your event details and services
• Send event content and digital deliverables
• Process payments and send invoices/receipts
• Improve our services based on feedback
• Send promotional materials (with your consent only)
• Comply with legal obligations

3. Marketing Communications

We may send you marketing emails about:

• New services and packages
• Special promotions and discounts
• Industry tips and event planning resources

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly. This will not affect service-related communications.

4. Photos & Videos Usage

Content created during your event:

• Is provided to you for unlimited personal/business use
• May be used by Wefie Photobooth for marketing and portfolio purposes unless you opt-out in writing
• May be shared on our website, social media, and promotional materials
• Can be excluded from marketing use upon request (must be specified before or within 7 days after event)
• Faces will be blurred if specific individuals request exclusion

5. Information Sharing

We do NOT sell, rent, or trade your personal information. We may share information with:

• Service Providers: Payment processors, email service providers, hosting companies
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of merger, acquisition, or sale of business assets

All third-party service providers are contractually obligated to keep your information secure and use it only for specified purposes.

6. Data Security

We implement appropriate security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure password-protected systems
• Limited employee access to personal information
• Regular security audits and updates
• Secure backup systems

However, no internet transmission is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

7. Data Retention

We retain your information for:

• Booking Information: 7 years (for accounting and legal purposes)
• Digital Content: 90 days backup after delivery (unless extended storage purchased)
• Marketing Lists: Until you unsubscribe or request removal
• Photos for Portfolio: Indefinitely unless removal requested

8. Your Rights

Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-Out: Decline marketing use of your event photos/videos
• Withdraw Consent: Unsubscribe from marketing communications
• Data Portability: Receive your data in a commonly used format

To exercise these rights, contact us at info@wefiephotobooth.com or +60 12-914-9398.

9. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Display relevant content and advertisements

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

10. Third-Party Links

Our website may contain links to external sites (e.g., Pixieset galleries, social media). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or requests:

• Email: info@wefiephotobooth.com
• Phone: +60 12-914-9398
• Address: 54, Jalan Awana 9, Taman Cheras Awana, 43200 Cheras, Selangor, Malaysia

Refund & Cancellation Policy

1. Deposit Policy

The 50% deposit paid at booking is NON-REFUNDABLE under all circumstances. This deposit secures your date and compensates for:

• Blocking the date from other potential clients
• Administrative costs and booking management
• Equipment reservation and preparation
• Initial consultation and planning time

2. Client-Initiated Cancellation

If you cancel your booking, the following applies:

• More than 30 days before event: 50% deposit forfeited, no additional charges
• 15-30 days before event: 75% of total booking fee charged
• Less than 15 days before event: 100% of total booking fee charged (full payment required)

All cancellations must be made in writing (email) and are effective from the date we acknowledge receipt.

3. Postponement/Rescheduling

We understand plans can change. Postponement/rescheduling options:

• First postponement: No fee if made 30+ days before event and subject to our availability
• Second postponement: RM 300 administrative fee
• Third postponement: Treated as cancellation, cancellation fees apply
• Less than 30 days notice: RM 500 administrative fee for any reschedule

New date must be within 12 months of original booking date. Prices may be adjusted based on new event date if pricing has changed.

4. Service Provider Cancellation

In the rare event Wefie Photobooth must cancel your booking due to:

• Equipment failure that cannot be resolved
• Illness or emergency of assigned staff
• Force majeure events (natural disasters, pandemics, government restrictions)

We will:

• First attempt to provide a replacement service of equal or greater value
• If replacement impossible, provide FULL REFUND of all payments made (including deposit)
• Notify you as soon as reasonably possible

We will NOT be liable for:

• Consequential losses or damages
• Travel expenses or other bookings you've made
• Costs exceeding the value of our contracted service

5. Partial Service Issues

If services are interrupted due to technical difficulties:

• Refund will be proportional to time service was non-operational
• We will attempt to resolve issues as quickly as possible
• No refund for interruptions less than 15 minutes
• For Live Feed services: Technical issues with venue equipment (screen/projector) are not grounds for refund if our equipment functioned correctly

Example: If 4-hour photobooth hire experiences 1 hour of downtime, refund of 25% of service fee may be issued at our discretion.

6. No Refund Circumstances

No refunds (including deposit) will be issued if:

• Venue does not provide adequate setup space or power supply
• Event runs late and hire ends at agreed time (overtime charges apply if we stay)
• Services terminated early due to client/guest inappropriate behavior or equipment damage
• Equipment damaged by client, guests, or venue conditions
• Client changes mind after event completion
• Weather conditions affect outdoor setups (we will work with you to find solutions)
• Lower guest attendance than expected
• Client dissatisfaction with subjective aspects (photo quality is subjective and non-refundable)
• For Live Feed: Content displayed was approved by client beforehand

7. Refund Processing

Approved refunds will be:

• Processed within 14 business days of approval
• Returned via original payment method (bank transfer or cheque)
• Confirmed via email with transaction reference
• Subject to bank processing times (3-7 business days after we initiate)

8. Dispute Resolution

If you're unsatisfied with our service or refund decision:

1. Contact us in writing within 7 days of event with specific concerns
2. We will investigate and respond within 14 business days
3. We'll work with you to find a fair resolution
4. If agreement cannot be reached, mediation may be considered
5. Legal action should be a last resort after exhausting other options

9. Credit Notes

In certain circumstances, we may offer a credit note instead of refund:

• Valid for 12 months from issue date
• Can be used towards any Wefie Photobooth service
• Non-transferable and non-refundable
• Cannot be combined with other promotions unless specified

10. Goodwill Gestures

We reserve the right to offer goodwill gestures (discounts, free add-ons, partial refunds) at our sole discretion for:

• Minor service issues that didn't significantly impact your event
• Long-term client relationships
• Exceptional circumstances

Such gestures do not constitute admission of liability or obligation for future similar situations.